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FAQ


  • Q: What is a partial expediting service?

     A: A partial expediting service allows you to split your shipment. You can send a small portion of your goods using expensive, fast air shipping to meet an urgent need, while the bulk of your order travels via more cost-effective, slower ocean shipping.


  • Q: What is an expedited air shipping service?

    A: An expedited air shipping service can reduce the typical 1-week turnaround time to about 3 days. These services require a custom quote, and your timeline must be confirmed with your account manager before placing the order.


  • Q: Does the weight of the shipment affect air shipping?

     A: Yes. Small air shipments (typically under 50kg) go through a faster and simpler customs process. Larger shipments (over 50kg) must go through a more extensive customs process, similar to ocean shipping.


  • Q: What is the air shipping process?

    A: Air shipping is the most direct pathway. Once goods are finished, export documents are submitted, and they are delivered to the carrier's warehouse. They are then loaded onto a plane, flown to the destination airport, and clear import customs. After clearance, they are taken to a local warehouse and dispatched by truck for final delivery.


  • Q: What is the difference between air shipping and ocean shipping?

    A: Air shipping is the fastest but most expensive option. It typically takes about one week from China to the US, compared to six weeks for ocean shipping. Air shipping can often guarantee a delivery date for an extra charge, which is not possible with ocean shipping.


  • Q: How does a printing facility perform quality control?

    A: Most printing facilities have a dedicated Quality Assurance (QA) department. They inspect all printed sheets during the press run, monitor the final product for defects, and flag any issues early on to prevent waste.